Delivery

At Outdoor Garden Pond Store, we understand that timely and reliable delivery is essential to bringing your garden visions to life. Whether you’re creating a serene pond oasis or installing an efficient irrigation system, we strive to ensure your products arrive safely and on schedule. Based on our analysis of your needs as garden enthusiasts, professionals, and eco-conscious individuals, we’ve designed a delivery process that reflects our commitment to quality, convenience, and sustainability.

Our Delivery Philosophy

Inspired by our mission to transform outdoor spaces into living ecosystems, we treat every delivery as part of your gardening journey. We partner with trusted carriers like DHL, FedEx, and EMS to offer flexible shipping options that cater to your timeline and budget. From our historic home in Bath to gardens worldwide, we ensure your orders are handled with care, just like the premium products we curate from brands like Blagdon and Claber.

Shipping Options

We offer two main shipping methods to suit different needs, whether you’re a DIY gardener tackling a weekend project or a professional working on a tight deadline. All orders are processed within 1-2 business days from our warehouse.

1. Standard Shipping

• Carrier: DHL or FedEx
• Cost: £12.95 (applied to all orders)
• Delivery Time: 10-15 days after dispatch

Ideal for those who need their pond pumps, irrigation kits, or hose fittings sooner, this option provides tracking and reliable service for a smooth, efficient experience.

2. Free Shipping

• Carrier: EMS
• Cost: Free for orders over £50
• Delivery Time: 15-25 days after dispatch

Perfect for budget-conscious gardeners planning larger projects, such as installing a complete pond ecosystem or irrigation system. This eco-friendly choice supports our sustainability goals while saving you money.

Order Processing and Tracking

Once you place an order, our team in Bath carefully checks and packs your items to prevent damage during transit. You’ll receive a confirmation email with tracking details within 1-2 days, so you can monitor your delivery’s progress. We use this hands-on approach to ensure that every product—from aquarium accessories to garden hose reels—arrives in perfect condition, ready to integrate into your outdoor sanctuary.

Returns and Support

If anything isn’t right, you have 15 days from receipt to initiate a return. We stand by the quality of our products and offer hassle-free returns to keep your garden projects on track. For delivery inquiries or issues, reach out to our friendly customer care team.

Thank you for choosing Outdoor Garden Pond Store—where every delivery brings you closer to a thriving garden ecosystem.