FAQ

We specialise in a wide range of high-quality products to transform your outdoor space into a living ecosystem. Our menu includes accessories, air pumps, all-in-one pumps, aquarium items, Blagdon ponds, brass hose fittings, drip line systems, feature pumps, filter pumps, fish feeders, fountain pumps, garden hose fittings and reels, irrigation kits, and more. From premium brands like Blagdon and Claber, our products are curated for durability, efficiency, and sustainability, perfect for DIY gardeners and professionals alike.

Absolutely! Our product range is designed to cater to all needs, whether you’re working on a cosy backyard pond or a comprehensive irrigation system for a larger area. We offer everything from individual hose fittings to complete garden irrigation kits, ensuring you have the right tools for any scale of project.

We offer two main shipping methods to suit your timeline and budget. Standard Shipping costs £12.95 and is handled by DHL or FedEx, with delivery in 10-15 days after dispatch—ideal for urgent needs like pond pumps or irrigation kits. Free Shipping is available for orders over £50 via EMS, with delivery in 15-25 days after dispatch, perfect for budget-friendly, larger projects. Note that we ship globally but exclude Asia and certain remote regions due to logistics.

Orders are processed within 1-2 business days from our warehouse in Bath. You’ll receive a confirmation email with tracking details within 1-2 days of placing your order, allowing you to monitor progress. We handle each item with care to ensure it arrives in perfect condition, ready for your garden.

We ship worldwide, except to Asia and some remote areas. If you’re unsure about your location, please contact us at [email protected] for clarification.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our secure payment system ensures a smooth and safe transaction process, so you can focus on your gardening projects without worries.

Yes, we prioritise your security. All payments are processed through encrypted channels, and we do not store sensitive information. You can shop with confidence knowing your details are protected.

If anything isn’t right, you have 15 days from the date of receipt to initiate a return. We offer hassle-free returns to keep your garden projects on track, reflecting our commitment to quality and customer satisfaction. Simply contact our customer care team to start the process.

Our friendly team is here to help! You can reach us via email at [email protected] or visit our address at 52 Stall St, Bath, GB BA8O 6SJ. We aim to respond promptly to ensure your outdoor space thrives.

No, you can checkout as a guest. However, creating an account allows you to track orders easily, save preferences, and receive updates on new products and promotions, enhancing your shopping experience.

Orders are processed quickly, so please contact us immediately if you need to make changes. We’ll do our best to assist, but modifications may not be possible once the order is in processing.