Term and Conditions

Welcome to Our Garden Community

At Outdoor Garden Pond Store, we’re committed to helping you create your perfect garden oasis. These Terms and Conditions outline our mutual responsibilities and help ensure a smooth, enjoyable shopping experience for all our gardening enthusiasts.

1. Acceptance of Terms

By accessing and using outdoorgardenpond.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

2. Product Information and Availability

Product Range

We specialise in premium garden pond and irrigation products including:

• Aquarium and pond equipment (pumps, filters, fountain pumps)
• Garden irrigation systems and kits
• Hose fittings, reels, and garden accessories
• Brass fittings and tap manifolds
• Fish feeders and pond maintenance products

Product Descriptions

We make every effort to accurately display our products, including colours and specifications. However, slight variations may occur, and product images are for illustrative purposes.

Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment Terms

Order Process

• Orders are processed within 1-2 business days
• You will receive email confirmation once your order ships
• We reserve the right to refuse or cancel any order

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honour the price at the time of order confirmation.

4. Shipping and Delivery

Delivery Areas

We ship globally, excluding Asia and some remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

Customer Responsibilities

• Provide accurate shipping address information
• Be available to receive deliveries
• Inspect goods upon delivery and report any damage immediately

5. Returns and Refunds

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Fish Feeders (due to potential contamination concerns)
• Products with opened original packaging or broken seals
• Customized or specially ordered items

Defective or Damaged Items

If you receive a defective or damaged product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

6. User Responsibilities and Account Security

Account Information

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the security of your password
• Accept responsibility for all activities under your account

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information

7. Intellectual Property

Our Content

All content on outdoorgardenpond.com, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws.

Your Use

You may access and use our website for personal, non-commercial purposes. Reproduction, distribution, or modification of our content without express written permission is prohibited.

8. Liability Limitations

Product Use

While we ensure our products meet high-quality standards, we are not liable for:

• Improper installation or use of products
• Consequential damages from product use
• Local regulations regarding pond or irrigation system installation

Website Availability

We strive to maintain continuous website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy and applicable data protection laws. We only collect information necessary to process your orders and improve your shopping experience.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

Thank you for choosing Outdoor Garden Pond Store. We appreciate your trust and are committed to helping you create the garden of your dreams.